Macclesfield hospital welcomes the cameras

East Cheshire NHS Trust welcomed ITV News this week to film special report on how it’s working to improve patient experience

East Cheshire NHS Trust welcomed ITV News through its doors this week to film a special report on the work being done across the system to improve the experience for patients and their families who require care.

Cameras were given behind the scenes access to trust services, with ITV’s Health and Science Editor, Emily Morgan talking to staff who gave an insight into how the trust is adapting and innovating in order to ease pressures, working hand in hand with system partners.

Staff from the trust were interviewed on a number of key topics including how as a system, the trust is working together to alleviate the pressures experienced within ED and putting the patient and family at the heart of a “home first if possible’’ approach. Macclesfield Hospital hosts a Transfer of Care Hub which houses partners from East Cheshire NHS Trust, Cheshire East Local Authority and the voluntary sector who all work together to consider the best possible discharge care for patients and their families.

Sam Evans, Transfer of Care Hub’s Team leader who was interviewed said: “It was brilliant to be able to explain how closely we work with our partners across East Cheshire to put patients’ interests at the heart of our decision making when considering the best discharge arrangements for our patients and their families. 

“Emily really took time to listen, and I hope this filming helps get the message out to our community that there are choices when it comes to patient care, and how much we support people who would prefer to remain in their own home.”

Filming took place across trust sites including Macclesfield Hospital’s ED department, in Knutsford Community Hospital and at a patient’s home, to showcase how the team at Knutsford are enabling her to live independently due to the joined-up support she received.

The piece will be broadcast on ITV News evening bulletins on Thursday 9th February at 6.30pm and 10pm.